Despite that, our team was able to make an exception and issue a partial refund as a goodwill gesture. We have made the service available for you to use as you have not canceled your subscription. Please take note that as a subscription service, the account will stay active unless there is a cancelation request. Even after paying, customers can cancel their subscription within 30 days and get a full refund per our Refund Policy. Hubstaff offers a free 14-day trial period. We reviewed your open ticket with us and we would like to explain further that our hands are tied when it comes to issuing refunds as your situation falls outside our refund policy. We were a bit backed up due to some of our team members taking the Easter holidays. Hi Joey! Thanks for this feedback! We would like to apologize for the delayed response.
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